Terms

Terms of Service

Last updated: 6 August 2026

These Terms of Service govern your access to and use of Yinava, a customer engagement and commerce platform developed and operated by Liprem Technology, a business registered in Ghana. By creating an account or using the service, you agree to these terms. If you use Yinava for an organization, you confirm that you have authority to bind that organization.

1. Eligibility and accounts

You must provide accurate information, keep your login credentials secure, and promptly notify us of suspected unauthorized access. You are responsible for activity under your account and for assigning appropriate staff permissions.

2. The Yinava service

Yinava provides business tools that may include customer relationship management, customer segmentation, loyalty programs, marketing campaigns, SMS and WhatsApp communication, analytics, artificial intelligence-assisted customer engagement, sales, payments, orders, and related features. We may improve, modify, or discontinue features, and we will provide reasonable notice when a material change significantly affects your use of the service where practicable.

3. Your responsibilities

You agree to:

  • use Yinava only for lawful business purposes;
  • obtain required notices, permissions, or consent before collecting customer data or sending messages;
  • honor opt-outs and comply with applicable privacy, consumer protection, and communications laws;
  • keep customer information accurate and limit access to authorized staff; and
  • avoid content that is deceptive, abusive, discriminatory, unlawful, infringing, or harmful.

4. WhatsApp Business Platform

Businesses may connect their WhatsApp Business Accounts to Yinava. By connecting an account, the business authorizes Yinava and Liprem Technology to access and use the relevant WhatsApp Business Platform resources needed to provide the requested services. Businesses must comply with Meta's and WhatsApp's applicable terms, messaging policies, template requirements, and customer opt-in requirements. Meta may restrict, suspend, or modify access to WhatsApp services independently of Yinava.

5. Prohibited use

You may not attempt to bypass security, disrupt the service, access another user’s data, introduce malicious code, reverse engineer protected parts of the service except where law permits it, resell the service without permission, or use Yinava to send spam or unlawful communications.

6. Fees and credits

Prices and included features are shown at purchase or in your account. Taxes and third-party charges may apply. Messaging credits represent the right to send eligible messages through the platform; delivery can depend on recipient details, mobile networks, local rules, and third-party providers. Unless required by law or expressly stated at purchase, used credits and completed service periods are not refundable.

7. Payments and third-party services

Yinava may integrate with Mobile Money providers, payment gateways, Meta, WhatsApp, and other third-party services. Their own terms and policies may also apply. Yinava does not require customers to provide Mobile Money or card PINs directly to Yinava unless expressly supported through a secure and authorized payment-provider process.

8. Your content and data

You retain ownership of information and content you submit. You grant us the limited rights needed to host, process, transmit, back up, and display that content to operate and support Yinava. Our handling of personal information is described in the Privacy Policy.

9. Intellectual property

Yinava, its software, branding, designs, documentation, and related materials belong to Liprem Technology or its licensors. These terms give you a limited, non-exclusive, non-transferable right to use the service while your account is active; they do not transfer ownership of the service to you.

10. Suspension and termination

You may stop using Yinava at any time. We may restrict or suspend access to protect users or the platform, address non-payment, comply with law, or respond to a material breach. Where appropriate, we will provide notice and an opportunity to resolve the issue. Information about account deletion is available on our Data Deletion page.

11. Availability and disclaimers

We work to keep Yinava reliable and secure, but the service may occasionally be unavailable or affected by third-party networks and providers. To the extent permitted by law, Yinava is provided “as is” and “as available,” without guarantees that every feature or message delivery will be uninterrupted or error-free.

12. Liability

To the extent permitted by law, Liprem Technology will not be liable for indirect, incidental, special, consequential, or lost-profit damages arising from use of Yinava. Nothing in these terms excludes liability that cannot lawfully be excluded.

13. Governing law and changes

These terms are governed by the applicable laws of the Republic of Ghana, unless another law is required to apply. We may update them as the service or applicable requirements change. Material updates will be communicated reasonably, and continued use after the effective date means you accept the revised terms.

14. Contact

Liprem Technology
Operator of Yinava
Email: hello@yinava.africa
Website: yinava.africa